Campaign office and mail order office agent

Why don’t you let us handle the contact with the customers with ease?
Total support for the operation and management of mail order and campaign offices

Processing orders from suppliers, managing deliveries, communicating change orders to suppliers, responding to inquiries and complaints from customers… there are many tasks to be done every day even after the start of work.
Wouldn’t it be nice to have a company that you can trust to take care of these things for you?

Frequently Asked Questions about Campaign Office Agency Services

1I want to work with a company that has a good track record in mail order and campaigns.

To be honest, working with a new business partner for the first time can be very uncomfortable. In such a case, it is important to know which company you are working with and what kind of work they have done for you. After all, companies that are directly and continuously commissioned by major corporations for important work have a certain level of quality, technology, and service level.

2I want to hire a professional agency service provider that will satisfy my customers.

The important thing to remember when outsourcing call center operations is that the customers you are calling are calling the client company, not the agency. In other words, the service level that is expected by major leading companies is required of the contractors (agents).
The outsourced company must have the ability to provide services that satisfy customers more than the client company.

3I want to concentrate on sales activities and leave the campaign management to you.

It is stressful for both parties to manage manufacturers and receive orders in between sales activities and at the same time. Delays and misunderstandings in communication and action between each other will lead to wasted effort and complaints.
Wouldn’t it be nice if there was a company that could manage the operation on our behalf, keeping in mind the overall balance and optimization?

4To reduce the man-hours required to run and manage campaigns and reduce the burden on employees

If the operation management = control tower is not functioning, unnecessary effort and time will be wasted in various places. They often lead to postponement of time and overtime at night. They will manage what is decided according to the operational rules.
As for the delivery status of packages, which is one of the most common inquiries to the call center, they will investigate the delivery status before receiving the inquiry and take care of any unclear items ahead of time. Wouldn’t it make your job easier if you had such a control tower?

5I want a partner who understands the essence of mail order and campaigns.

For example, some people see campaign prizes and awards as mere extras or service items, while others consider them to be an important part of the product. It seems that “essence” is something that can’t be discussed in specifications or manuals.
That’s why I think it’s important to hire a partner who has the same common sense as the customer, even if it’s just some of the work. Are you working with a partner who truly understands your common sense?

Points to consider when choosing a campaign office representative service

How much experience do you have with large scale operations and large corporations?

Are you implementing the entire operation or operations as a matter of fact?

Do you understand and respond to the nature of your work?

Ms.variety’s campaign office agency service is reliable.

High-quality agency services that allow major companies to continue doing business with us

Although we are not allowed to mention specific names, many of our clients are listed companies or similar. We also have direct and continuous business relationships with such blue-chip companies.
It is not uncommon for a company such as ours, which is responsible for the actual management and operation, to be a grandchild or great-grandchild, and to have never met the client company. In addition, the fact that we have been working with major companies for many years is proof that we provide a certain level of service and quality.

We understand and respond to the essence of mail order and campaigns.

When we accept call center operations, we create an operation manual. Manuals are important, but you need to fully understand what’s behind them. In addition, I believe that there is something that can only be conveyed to the customer when you have a sincere attitude toward the customer who calls you, not just doing manual work.
We believe that the important thing is to understand the essence.

Manage the entire campaign with optimization in mind.

Because we work in total, we are able to visualize the process before and after, so even if we receive a part of a job, we can make a proposal that considers the process afterwards. If we can provide a service that considers the back-end process, the back-end vendors will be able to reduce the possibility of mistakes, and in some cases, reduce costs for the customer.
The job is only successful if the whole thing works.

Only mail order and campaign management operations may be outsourced.

A sales website is set up and several manufacturers supply products. Following a predetermined schedule with only a minimum lot of inventory, the process proceeds as follows: taking orders on behalf of the customer, placing orders with the manufacturer, managing deliveries, receiving cargo, processing distribution, shipping, and so on. It is also necessary to manage shipment requests and execution for direct shipping manufacturers.
We are sometimes asked to act as a control tower for such business operations. There is no distribution processing or shipping agent work. It may seem futile, but our presence makes the whole thing work. Customers can also focus on sales activities.

Use the system to improve service levels.

Many major companies have their own call centers. In such a case, we will be in charge of the operation and management, and we will be able to improve the level of service for both parties by smoothly coordinating with the customer’s call center.
This is also the case when managing orders from a large number of vendor companies. In such cases, we can create a dedicated Web EDI system to facilitate smooth information sharing.

Obtained ISO9001 (quality management) and ISO27001 (information security) certifications early on

Information leaks are becoming more and more of a problem as IT becomes more and more advanced. Protecting information both inside and outside the company has become an essential issue for companies.
It was in 1999 that we obtained ISO9001 certification. ISO27001 (then ISMS) certification was obtained in 2004. We have been paying attention to these issues since the days when the number of companies acquiring such certification was still small in Japan, and have been preparing a system to deal with them. Protecting the quality of our products and our customers’ information is now deeply ingrained in our DNA.

　For detailed information on the scope of certification, click here.